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BabyProofing.in's Returns Policy

Though we strive to give you a great customer experience each time you shop with us, if you face a problem, all you need to do is give us a call on 011-64691859 or drop an email at help@BabyProofing.in within a period of 7 days, from the date of your order.

However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in Unused / Saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition. C'mon that's just fair as these are consumable goods!

  • Please note that "Babyproofing’s Returns Policy" does not apply to Used / opened products.
  • Refund/ replacement for goods/ merchandise is subject to inspection and checking by our team.
  • Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
  • Some special rules for promotional offers may override our Returns Policy.

Can I return a part of my order?

Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it. Any Product must not be used in any way.
However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.

How long will the return process take?

• Once your return request has been placed with Customer Service, it usually takes about 48 hrs to contact you and know the reason for return. In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received at our given address, it undergoes a Product Inspection which takes about 2 days. Typically the refunds are initiated within 5 days after product inspection. The receipt of the payment would depend on the mode of payment chosen by you.

• How will I receive my Refund?

If the payment was made by Credit Card or Net-Banking, we can either issue BabyProofing Credit/coupon or reverse credit to the Credit Card or credit your Net-Banking account. BabyProofing Credits/coupon can be utilized on a future purchase on the website.
If BabyProofing Credit/coupon were used to make a purchase, refund will only be issued as BabyProofing Credit/coupon. This can be utilized on a future purchase on the website.

How long will the refund process take?

For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalised banks. Banks send an sms to customers for credit amount of more than Rs. 5000 only. In case your refund is less than Rs 5000 please check your bank account or credit card account after 7 days from the date of Return confirmation by us.

• How do I return a product?

You can return a product hassle free in a few simple steps. However, do give us a call and we can help you:-

1) Place your item in its original packaging box sealed properly.
2) Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice.
3) Send the product and the package back to our registered address.

Send it at:-

Vepul Infratrade Pvt. Ltd.
AP-93, Pitampura, Delhi 110034, India

Note:- Scanned copy of courier slip needs to be emailed/Faxed to us within 3 business days of opening the return request.
If we have received the product through courier, but we did not receive scanned copy of courier slip within 3 days of opening the return request, then we will reimburse a flat amount of Rs 100 only.
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